Last updated: January 1, 2026
At QonecTV, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.
1. General Policy
All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. We strongly encourage you to take advantage of our Try 1 Month before purchasing.
2. Eligible Exceptions
2.1 Extended Service Outage
If QonecTV experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end. Outages caused by your ISP, device issues, or third-party apps are not eligible.
2.2 Duplicate Charge
If you were charged more than once for the same subscription due to a technical error, you are entitled to a full refund of the duplicate charge(s). Proof of duplicate charges may be required.
3. Non-Eligible Situations
- You changed your mind after purchasing
- You purchased the wrong plan
- Issues with your own internet connection, router, or device
- Compatibility issues with unsupported hardware or software
- Account suspended for Terms of Service violation
- Unused subscription time
- Changes in channel availability
4. How to Request a Refund
- Email us at [email protected] with the subject: Refund Request - [Your Account Email]
- Include: full name, registration email, date of purchase, description of the issue, and payment reference number
- Requests must be submitted within 7 days of the qualifying event
- Our team will review and respond within 3 business days
5. Try 1 Month
QonecTV offers a 1-month intro plan to allow you to evaluate the Service before committing to a paid plan. To request a Try 1 Month, use the Try 1 Month form on our homepage or contact us at [email protected].
6. Refund Processing
Approved refunds are returned to the original payment method within 5-10 business days after approval. QonecTV is not responsible for delays caused by financial institutions.
7. Chargebacks
Please contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in immediate account suspension. QonecTV reserves the right to pursue recovery through appropriate legal channels.
8. Contact
Email: [email protected]
Website: https://qonectv.com