Last updated: January 1, 2026
QonecTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://qonectv.com.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, phone number
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages and information you send to [email protected]
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, subscription status
- Device information: Device type, operating system, app version (IBO Player)
- IP address: Used for region detection, fraud prevention, and service delivery
- Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement
2. How We Use Your Information
We use your data to deliver the Service, process payments, provide customer support, improve the Service, send service communications, prevent fraud and abuse, and comply with legal obligations. We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Data Sharing
We share your data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law.
4. Data Retention
- Account data: Duration of subscription + 90 days
- Payment records: 7 years (legal/tax compliance)
- Support tickets: 2 years from resolution
- Usage/log data: 90 days rolling
5. Cookies
We use essential cookies for login sessions and analytics cookies to understand usage patterns. We do not use advertising or third-party tracking cookies.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or port your data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Data Security
We implement industry-standard security measures including TLS/SSL encryption, encrypted storage, access controls, and regular security reviews.
8. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted at https://qonectv.com/privacy.html with a revised "Last updated" date.
10. Contact
For privacy-related questions:
Email: [email protected]
Website: https://qonectv.com